Virtual Office – Root Cause Analysis
You define the trends that are important for you to see. Our system can be customized to show your trending data and root causes for your printer service. You can use this system to determine obsolescence of a given type of printer.
You determine the time frames, you determine the groups to view, root cause will show you the data.
As you hover over a line, you will see how many service requests existed for your chosen root cause. You can drill down by clicking on the line. All service requests existing for your chosen root cause are now available for your inspection. By clicking on an individual service request, you can see all service activity for the service request.
All the data, all the time, for your use.